The Chaos of Modern Communication
Clients contact businesses everywhere: Email, SMS, Facebook Messenger, Instagram DM, Google Chat, WhatsApp. Typically, a business owner needs 5 apps open to handle this. HighLevel consolidates it all.
All Channels, One Thread
In the "Conversations" tab, you see a stream for each contact. If John Doe emails you, then texts you, then DMs you on Instagram, it all appears in chronological order in one single thread.
Supported Channels
- SMS/MMS: Two-way texting (requires Twilio/LC Phone setup).
- Email: Two-way email syncing.
- Facebook Messenger: Reply directly to page messages.
- Instagram DMs: Manage replies and story mentions.
- Google Business Chat: Reply to searchers.
- Web Chat Widget: The little bubble on your website.
Templates & Snippets
You can create text/email templates for common questions (e.g., "Where are you located?", "What are your hours?") and insert them with two clicks. This saves hours of typing.
Knowledge Check
Which channel is NOT natively supported in the Unified Inbox?
SMS / Text
Facebook Messenger
Discord DM
